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Contact Us

Addressing your needs and servicing you in the most effective and efficient way has always been our number one priority! From inquiries and remarks to feedback and assistance, our team is always ready to help.

Please fill out the form below should you require any assistance and our team will be in touch with you as soon as possible. Alternatively, you may choose to also communicate with us via our social media channels.

Fields marked with (*) are mandatory

We welcome your feedback

The controller is Roche Diagnostics International AG, Basel Branch Diabetes Care - 4052 Basel, Switzerland, acting as the parent company of affiliates engaged in the diabetes care business unit. In the event that your personal data is covered by the EU General Data Protection Regulation (“EU”) 2016/679 (“GDPR”), the EU representative is Roche Privacy GmbH, Emil-Barell-Str. 1, D-79639 Grenzach-Wyhlen. The local affiliate in your country of residency may be considered a controller to the extent it participates in the activities described below (more information about Roche’s affiliate in your country of residency is available on Accu-Chek (rochediabetescaremea.com . We will send you marketing emails provided that you agree to this operation, and will retain the data as long as we maintain interactions with you and not more than three years after the last contact. By moving forward, you explicitly agree to the processing of data revealing your health for the purpose of automatically tailoring and sending emails.

We may share your data with Roche’s affiliates and with service providers to the extent necessary for this purpose, which may imply a transfer in a geographic region that imposes different privacy obligations than your country of origin. In this case, our internal data transfer agreement warrants that the appropriate measures are in place within the Roche group, and we similarly implement appropriate contractual safeguards with service providers. To exercise your rights (of access, rectification, restriction, objection, erasure, or portability), please contact us at [email protected]. You are also entitled to lodge a complaint with the authority of your country of residency."

UAE

The Distributor:
Pharmatrade LLC
Silver Tower, 14th Floor, Al Abraj Street, Business Bay
P.O.Box 11397 Dubai – UAE
Tel: + 971 4 5676100

Customer Service Call Center Number:
 800 0320 433

SOUTH AFRICA

South Africa office:
Roche Diabetes Care South Africa (Pty) Ltd
Hertford Office Park, 90 Bekker Road, Vorna Valley
P.O. Box 968, Halfway House, 1685
Tel: +27 11 504 4600 OR [email protected]

Customer Service Call Center Number:
 080-34-22-38-37 (Toll Free: SA Ony)

Kuwait

The Distributor:
Ali Abdulwahab Al Mutawa Commercial Co. K.S.C.C.
Shuwaikh Industrial – Street 6.
Block 1 – Ali Abdulwahab Bldg. No. 152
Kuwait
Tel: +965-1804449
P.O. Box 159 Safat 13002, Kuwait

Customer Service Call Center Number:
 +965 220 69158

The State of Qatar

The Distributor:
C/o International Medical Co.
416 Mesaimeer St
Zone 56 Building 35,Al Mamoura
P.O. Box 14279
Doha, Qatar
Tel: + 974 44432765
Email: [email protected]

Customer Service Call Center Number:
 0080 0100 279

Sultanate of Oman

The Distributor:
C/o National Pharmacy:
P.O.Box 5, P.C. 100
Oman Commercial Center, Ruwi, Suite 412, 4th floor
Muscat - Oman
Tel: + 968 24708602

Customer Service Call Center Number:
 800 744 64

The Kingdom of Bahrain

The Distributor:
C/o General Medicals W.L.L.,
International Agencies Co. Ltd.,(INTERCOL)
P. O. Box 56,
Mina Salman,
Manama – Kingdom of Bahrain.
Tel.: + 973 17727600Ext-526
Email: [email protected]

Customer Service Call Center Number:
 80001080

The Republic of Yemen

The Distributor:
National Trading Company
Natco – Pharma
Djibouti street, Diplomatic Zone
Sana’a , Republic of Yemen
Phone : +967 1 441500
P.O. Box : 1187

Lebanon:

Roche Lebanon SARL
Tel: +961 1 396 704

The Distributor:
Droguerie Omnipharma SAL
P. O. Box 11-7956
Chaoui Building
Badaro Street
Beirut – Lebanon

Customer Service Call Center Number:
 00 961 1 388488
 

Jordan:

The Distributor:
C/o Nabih Nabulsi Drugstores
 P. O. Box 1066
Prince Shaker Ben Zeid Street
Shmeisani - Amman.
Jordan.

Customer Service Call Center Numbers:
0800 22 853  -  07900 22 858
 

Iraq:

The Distributor:
C/o Al-Wafi Group
P. O. Box 925030
Amman 11190
Jordan.
Tel. 00 962 6 5353761

Customer service:
Mr. Imad Abdel Razzak
Tel: +964 7704288990

Syria

The Distributor:
Al Amin Medical Instruments Co.,
Jisr El Abyad, Al Raees St. Bldg. 41
Tel: +963-11-3323813
Fax: +963-11-33488833
P.O Box: 33154
Damascus - Syria
e-mail : [email protected]

Egypt

Roche Diagnostics Scientific Office
Tel.: + (202) 35719439 / 35732503

Distributor:
IBN SINA Pharmaceutical Industry Ltd.
HOT LINE: 16017
Head Office: Industrial Zone 1, Obour city,
PO Box 91

Customer Service Call Center Numbers:
 08000009187, 0238 543 388

Saudi Arabia

The distributor:
Farouk, Maamoun Tamer & Co.
Tujjar Jeddah Center, Villa # 11
Tahlia Street
Jeddah, Saudi Arabia
P.O Box 8527 Jeddah 21492

Customer Service Call Center Number:
 800 8500 829

Libya

The Distributor:
Ashamila Attebya
Hai Al Andalus, Tripoli- Libya,
Tel: +218 926585697
Tel: +218 917571006
Tel: +218 925610704
Tel: +218 925264308
Tel: +218 925877782
Tel: +218 914787473
www.ashamila.com
E-mail: [email protected]

Morocco

The Distributor:
Sterifil
Lotissement Taoufik Rue 1, Espace Sans Pareil
Sidi Maârouf, 20 270, Casablanca
Morocco
After Sales Tel: + 212 520 330133

Tunisia

The Distributor:
Prochidia
25 Rue 8603,Z.I LA Charguia
2035 Tunis Carthage
Tunisia
After Sales Tel: + 216 71772798 (landline), +216 98744870 (Mobile)

Iran

The Distributor:
Cobel Darou
No. 14, corner of 31st St., Zagros St., Argentina Square, Tehran
P.O. Box 1516646811
Tehran- Iran
After Sales Tel: 021-45598000

Zambia

The Distributors:
Yash Pharmaceuticals
Plot No. 27, Lilayi Road, PO Box 34562, Lusaka
[email protected]
Tel:(+260) 211-231238

Sterelin
Plot 291 Kafue Rd, PO Box 30713, Lusaka
[email protected]
Tel:(+260) 211- 849054 Sky Adventura
35999 Chandwe Musomda Rd, Lusaka
[email protected]
Tel:(082) 323-9893

Namibia

The Distributors:
Geka Pharmaceuticals
David Hosea Meroro Rd, Windhoek
[email protected]
Tel:(+264) 811-244062

NamPharm
Gold Str, Prosperita, Windhoek
[email protected]
Tel:(+264) 612-849000

Botswana

The Distributor:
Orthosurge
Plot 20654 Block, 3 Savute Rd, Gaborne
[email protected]
Tel:(+267) 713-21008

Swaziland

The Distributor:
Swazipharm
Plot 215 Cnr Police College Rd & 8th St, Matsapha, Swaziland
[email protected]
Tel:(+268) 251-85444

Zimbabwe

The Distributor:
Skypharm Zimbabwe
Cnr. Nottingham & Darwin Rd, Workington, Harare
[email protected]
Tel:(082) 323-9893

Mauritius

The Distributor:
Pharmacie Nouvelle
Michael Leal Ave, Les Pailles, Mauritius
[email protected]
Tel:(+230) 206-4500

Malawi

The Distributor:
Intermed Malawi
Area 4, Paul Ragame Road, Lilongwe
[email protected]
Tel:(+265) 996-772224

Nigeria

The Distributor:
ISN Products Ltd. Nigeria
40 - 42 Association Avenue, Illupeju, Lagos State, Nigeria
www.isnmedical.com
Tel: +23408002255476 (Toll Free)
Email:[email protected]

Ghana

The Distributor:
ISN Products Ltd. Ghana
2 Star Fruit Street, Addo Gon, Accra, Ghana
www.isnmedical.com
Tel: +233 256481490
Email:[email protected]

Uganda

The Distributor:
Medisell Uganda LTD
Kyaggwe Block 120 Degeya Estate, Plot 560. Mukono, Uganda
Tel: (00256) 312 311 400

Kenya

The Distributors:
Sciencescope LTD
Victor House, Kimathi Street. P.O Box 72963, 00200 City Sqaure, Nairobi, Kenya
Tel: (00254) 02 221 0741/3

Mission for Essential Drugs and Supplies (MEDS)
P.O.Box 78040 - 00507, Mombassa Road
Tel: (00254) 719 086 000 - KENYA OR (00254) 719 086 707 - KISIMU

Tanzania

The Distributor:
Bahari Pharmacy LTD
Block 27, Kipata Street. P.O Box 40591, Dar Es Salam
Tel: (00255) 784 564 338