Privacy Policy | Accu-Chek
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Privacy Policy

Thank you for visiting a Roche website or interacting with us via e-mail and other social media sites.

At Roche, we understand that protecting the privacy of visitors to our web sites is very important and that information about your health is particularly sensitive. That is why we have taken the necessary steps to meet worldwide data privacy requirements. We treat your “Personal Data” according to the ”Roche Directive on the Protection of Personal Data”, and to the laws of the European Union, Switzerland and other applicable local laws which regulate the storage, processing, access and transfer of personal data.

Roche websites that display this privacy statement (“Statement”) and ask for any information from you, are committed to collecting, maintaining, and securing personal information about you in accordance with this Statement, as well as applicable laws, rules and regulations. This Statement applies to personal information (as defined below) collected from Roche online resources and communications (such as websites, e-mail, and other online tools) that display a link to this Statement.

This Statement does not apply to personal information collected from offline resources and communications, except in cases where such personal information is consolidated with personal information collected by Roche online. This Statement also does not apply to third-party online resources to which Roche’s websites may link, where Roche does not control the content or the privacy practices of such resources.

We only collect personally identifiable information about you if you choose to give it to us. We do not share any of your personally identifiable information with third parties for their own marketing use unless you explicitly give us permission to do so.

Please review this Privacy Statement to learn more about how we collect, use, share and protect information online.

Please be aware that we may use service providers and data processors or any third party working on our behalf and/or authorized by Roche. The services can include hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, solvency check and address check, etc. These third parties are granted access to such personal information they require in order to be able to carry out the particular service. These third parties are contractually obliged to treat such information in the strictest confidence. It is also contractually forbidden for them to use the information in any other way than required. The necessary steps are taken to ensure that the third party companies working on our behalf protect the confidentiality of your personal information.

Where personal information is stored or processed outside of the country of collection  (whether by us or any third party as outlined above), it is subject to the laws of that foreign jurisdiction, and maybe accessible to that jurisdiction’s government, courts, or law enforcement or regulatory agencies.

Information Collected

 There are two general methods that Roche uses to collect information from you online:

Information We Get

 - Personal identifiable information : You can visit our websites without providing any personal information. We may collect your personally identifiable information (such as name, address, telephone number, e-mail address or other identifying information) only when you choose to submit it to us. We may also collect health information about you that you provide by responding to our questions or surveys.

- Aggregate information : In some cases we also remove personal identifiers from data you provide to us and maintain it in aggregate form. We may combine this data with other information to produce anonymous, aggregated statistical information (e.g. number of visitors, originating domain name of the internet service provider), helpful to us in improving our products and services.

Automatically Collected Information

We can also automatically receive certain types of information whenever you interact with us on our websites and in some e-mails we may send each other. Automatic technologies and services we use may include, for example, web server logs/IP addresses, cookies, web beacons and third party application and content tools.

Web server logs/IP addresses. An IP address is a number assigned to your computer whenever you access the Internet. All computer identification on the Internet is conducted with IP addresses, which a llow computers and servers to recognize and communicate with each other. Roche collects IP addresses to conduct system administration and report aggregate information to affiliates, business partners and/or vendors to conduct site analysis and website performance review.

Cookies. A cookie is a piece of information that is placed automatically on your computer’s hard drive when you access certain websites. The cookie uniquely identifies your browser to the server. Cookies allow us to store information on the server to help make the website experience better for you and to conduct site analysis and website performance review. Most of web browsers are set up to accept cookies, although you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Note, however, that some portions of our websites may not work properly if you refuse cookies.

Web Beacons. On certain web pages or e-mails, Roche may utilize a common Internet technology called a "Web beacon" (also known as an "action tag" or "clear GIF technology"). Web beacons help analyze the effectiveness of websites by measuring, for example, the number of visitors to a website or how many visitors clicked on key elements of a site.

Web beacons, cookies and other tracking technologies do not automatically obtain personally identifiable information about you. Only if you voluntarily submit personally identifiable information, such as by registering or sending e-mails, can these automatic tracking technologies be used to provide further information about your use of the websites and/or interactive e-mails to improve their usefulness to you.

Services: We may provide services based on third party applications and content tools on certain Roche websites such as Google Maps or QUARTAL FLIFE. These third parties may automatically receive certain types of information whenever you interact with us on our sites using such third party applications and tools.

Your Choices

You have several choices regarding your use of our websites. You could decide not to submit any personally identifiable information at all by not entering it into any forms or data fields on our websites and not using any available personalized services.

If you choose to submit personal data, you have the right to see and correct your data at any time by accessing the application.

Certain websites may ask for your permission for certain uses of your information and you can agree to or decline those uses. If you opt-in for particular services or communications, such as an e-newsletter, you will be able to unsubscribe at any time by following the instructions included in each communication. If you decide to unsubscribe from a service or communication, we will work to remove your information promptly, although we may require additional information before we can process your request.

As described above, if you wish to prevent cookies from tracking you anonymously as you navigate our websites, you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.


Roche uses technology and security precautions, rules and other procedures to protect your personal information from unauthorized access, improper use, disclosure, loss or destruction. To ensure the confidentiality of your information, Roche uses also industry standard firewalls and password protection.

It is, however, your personal responsibility to ensure that the computer you are using is adequately secured and protected against malicious software, such as trojans, computer viruses and worm programs. You are aware of the fact that without adequate security measures (e.g. secure web browser configuration, up-to-date antivirus software, personal firewall software, no usage of software from dubious sources) there is a risk that the data and passwords you use to protect access to your data, could be disclosed to unauthorized third parties.

Use of Data

Roche, including the subsidiaries, divisions and groups worldwide and/or the companies appointed to distribute our products and/or to perform services on our behalf and/ or authorized by Roche will use any personally identifiable information you choose to give us to comply with your requests. We will retain control of and responsibility for the use of this information. Some of this data may be stored or processed at computers located in other jurisdictions, such as the , whose data protection laws may differ from the jurisdiction in which you live. In such cases, we will ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the data that are equivalent to those that apply in the country in which you live.

The information, which is also used for different purposes (performance management, succession decisions or development actions), will be helpful for us to better understand your needs and how we can improve our products and services. It helps us also to personalize certain communications with you about services and promotions that you might find interesting. For example, we may analyze the gender or age of visitors to our websites about a particular medication or disease state, and we may use that analysis of aggregate data internally or share it with others.

Data Sharing and Transfer

Roche shares personally identifiable data about you with various  third party companies or agents doing technological maintenance or working  with Roche to help fulfill business transactions, such as providing customer services, sending marketing communications about our products, services and offers. We may also share personally identifiable data with Roche company's subsidiaries and affiliates. All these companies and agents are required to comply with the terms of our privacy policies.

We may also disclose personally identifiable information for the following but not limited purposes:

in connection with the sale, assignment or other transfer of the business of the website to which the data relates;

to respond to appropriate requests of legitimate government agencies or where required by applicable laws, court orders, or government regulations; or

where needed for corporate audits or to investigate or respond to a complaint or security threat.

No Third-Party Direct Marketing Use. We will not sell or otherwise transfer the personally identifiable information you provide to us at our websites to any third parties for their own direct marketing use unless we provide clear notice to you and obtain your explicit consent for your data to be shared in this manner.

E-mail a Friend or Colleague. On some Roche websites, you can choose to send a link or a message to a friend or colleague referring them to a Roche website. E-mail addresses you may provide for a friend will be used to send your friend information on your behalf and will not be collected or used by Roche or other third parties for additional purposes.

Piwik Pro. Roche websites may use Piwik Pro Analytics, a web analytics service provided by Piwik Pro GmbH. ("Piwik Pro"). Piwik Pro uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Piwik Pro on servers in . Piwik Pro will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Piwik Pro may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Piwik Pro's behalf. Piwik Pro will not associate your IP address with any other data held by Piwik Pro. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, as mentioned above please note that if you do this you may not be able to use the full functionality of a Roche website. By using a Roche website, you consent to the processing of data about you by Piwik Pro in the manner and for the purposes set out above.

Links to Other Sites

Our websites contain links to a number of other websites that may offer useful information to our visitors. This Privacy Statement does not apply to those websites, and we recommend communicating to them directly for information on their privacy policies.

Privacy Statement for Children

Our websites are addressed to an adult audience. We do not intentionally collect any personally identifiable information from anyone known to be under the age of 1 without the prior, verifiable consent of his or her legal representative. Such legal representative has the right, upon request, to view the information provided by the child and/or to require that it be deleted.

Additional Information on Websites

If a website has particular provisions relating to privacy that differ from those stated here, those provisions will be disclosed to you on the page on which personally identifiable information is collected.

Note to Users of Business or Professional Websites

If you have a business or professional relationship with Roche, we may use information you submit on our websites, including websites intended specifically for business and professional users, to fulfill your requests and develop our business relationship with you and the entities you represent. We may also share such information with third parties acting on our behalf and/or providing us services.

Updates to Privacy Statement

From time to time, Roche may revise this Privacy Statement. Any such changes to this Privacy Statement will be promptly communicated on this page. Continued use of our websites after receiving notice of a change in our Privacy Statement indicates your consent to the use of newly submitted information in accordance with the amended Roche Privacy Statement. The effective date of this Privacy Statement is

How to Contact Roche

For questions or if you wish Roche to amend or delete your profile, please contact us in writing (by post), as follows:

Roche Diabetes Care Middle East FZCO

JAFZA 15, 6th Floor, Office No. 603

PO Box 263990 - Jebel Ali Free Zone

Dubai, United Arab Emirates

Unless explicitly stated otherwise, this Privacy Policy applies to F. Hoffmann-La Roche Ltd or F. Hoffmann-La Roche Ltd Websites.

This website contains information on products which are targeted to a wide range of audiences and could contain product details or information otherwise not accessible or valid in your country. Please be aware that we do not take any responsibility for accessing such information which may not comply with any valid legal process, regulation, registration or usage in the country of your origin. For any further information please contact the authorized local representative in your country.

The information provided on this website are product related information for general information purpose only and shall not be construed as giving any advice or making any recommendation. The products information contained herein does not constitute an offer of or solicitation for the purchase or disposal of, trading or any transaction in any Roche products. You must not rely on this information for purchase decisions and a prior consultation with a qualified healthcare professional is required before considering any treatment.

The products information contained herein shall not be construed as a promotion or solicitation for any related products.

© Roche Dia. All rights reserved.

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