Which penetration depth setting should I use?

Your most comfortable penetration depth setting will depend on a few things: ...

What can I do about pain at the infusion site?

Pain at the infusion site may be a sign that you are using a set which does not penetrate at the right depth for you (this can especially affect children or thin users).  For 90° insertion sets, talk to your physician about the possibility of...

How often do I need to change my infusion set?

In order to help keep sites free of infection, we recommend that sites be changed at least every 48 hours for steel needle sets and every 72 hours for soft cannula sets. It is important to always test your blood glucose level 1-3 hours after inserting...

How do I run a blood glucose test on a non-fingertip testing site?

You can obtain capillary blood for blood glucose testing not only from the fingertips, but also from other sites (palm, forearm, upper arm, calf or thigh), so-called alternative site testing (abbreviated as: AST). To be able to obtain capillary blood...

Does it hurt to wear an infusion set?

While you may feel a small pinch when inserting the set, many people find infusion set insertion more comfortable than giving injections. Once the set is under the skin, it is so comfortable that many people forget they're wearing it.

Can my infusion set cause an allergic reaction?

Using hypoallergenic materials is a high priority for Roche. Our infusion sets are latex- and PVC-free, and glues and solvents are used as little as possible. The adhesive tape is also specially designed to allow the skin underneath it to breathe....

Do the Accu-Chek infusion sets contain softening agents?

A number of consumer products and surface materials contain softening agents, so called plasticizers, to make the material flexible. Such materials are known to provoke allergic reaction or even carcinogenic. The softening agents are mainly used in...

Which other drums or lancets are compatible for use with the Accu-Chek FastClix lancing device?

Due to its unique drum mechanism, only the Accu-Chek FastClix lancet drum can be used in the Accu-Chek FastClix lancing device.

How do I safely dispose of a used drum?

The drum can simply be disposed of in the household waste. Remember to check your local regulations as these may vary from country to country.

What is the right way to store the drums?

Keep your drums clean and protect them from extreme temperatures. Do not store them in a hot car or in the refrigerator.

What happens if I use an expired drum?

The use of an expired lancet (drum) may cause an infection at the puncture site as the lancet may have lost its sterility. We guarantee 4 years of sterility, so you have plenty of time to use up your lancets.

Can I reuse a drum?

No, this is not possible because of safety and hygienic reasons. A used drum is easy recognized by the red stripe.

Can I re-select a lancet used before?

No, for safety and hygienic reasons it is not possible to rotate the lancet drum backwards to a lancet which has been previously used.

Can I use a lancet more than once?

Lancets are for single use only due to hygienic reasons and because the needle will become dull with repeated use. Hence a new, sterile lancet should be used each time you perform a test.

Can the Accu-Chek FastClix lancing device be used to obtain a blood sample from pets?

No. It is not designed for use on pets.