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FAQ Listing

No, this system requires Windows® 2000, XP, XP Professional, Vista® or 7 or 8. If you are interested in using a Mac, you should consider Accu-Chek Connect Online
Visit your meter' Screen Messages page for a list of messages and definitions or download the User Manual for your meter.
Watch this short video to see how easy it is to set the date and time. Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a state that observes daylight saving time, to reflect the time change. To change these settings: Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. NOTE: If this is the first time your meter has been turned on, it will automatically enter the set-up mode, and "Set-up" and the hour will flash on the display. Skip to Step 3 to change the time or, if the date and time are correct, press and hold the On/Off button to exit the set-up mode. To enter the set-up mode, press and hold the On/Off button for about four seconds. “Set-up” and the hour flash on the display. Press and release the arrows to decrease or increase the hour. Press and hold the arrows to scroll faster. Press and release the On/Off button to set the hour. The minutes flash. Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing. Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears.
The Accu-Chek Guide system uses Accu-Chek Guide test strips, which offer an easy-edge dosing area and accurate results with just a small drop of blood. In addition, they come in a spill-resistant SmartPack vial that makes it easy to remove just one strip at a time. The Accu-Chek Guide meter is not compatible with other Accu-Chek test strips.
The Accu-Chek Smart Pix device reader reports potential errors during data transfer and use by causing the center display section 8 to flash. Here's what you can do: In the browser navigation, click the Read Device button. The center display section should flash slowly now, indicating that it is actively searching for devices and that it is ready for data transfer. If the error signal continues, you can unplug the Accu-Chek Smart Pix device reader and plug it back in again. Disregard any Windows error messages about removing the data medium. Try repeating the transfer again. If this error signal occurs again, check the following: Has the meter been properly prepared for data transfer? Is there anything obstructing the signal between the device IR port and the Accu-Chek Smart Pix device reader? Is the device too far away? Is there any interference from bright lights or sunlight? Often, in the case of error messages associated with data transfer, the issue is interference with data transfer, or a problem with the meter or insulin pump.
No. Accu-Chek Performa blood glucose meters are designed exclusively for use with Accu-Chek Performa test strips.
There are 2 main differences: The Accu-Chek Active test strip uses a new chemistry, eliminating clinically relevant interferences with maltose. The color of both the test area on the test strip and code chip is now green.
The system is compatible with the Accu-Chek 360° diabetes management system, Accu-Chek Connect and the Accu-Chek Smart Pix device reader.
Make sure you have a new 3-volt, lithium battery, number CR2032, to insert. Open the battery door on the back of the meter, remove the old battery for at least 20 seconds, and press any button on the meter. Insert the new battery with the “+” sign facing out. Snap the battery door back into place. Press the on/off button, and the meter will beep. Setup and hour are flashing on the display. If the date and time are correct, press and hold the on/off button for about 4 seconds. Release the button, and you’re done.
Accu-Chek Active meter Accu-Chek Performa meter Accu-Chek Aviva meter Accu-Chek Nano SmartView system Accu-Chek Performa Nano meter Accu-Chek Compact meter Accu-Chek Go meter Accu-Chek Integra meter Accu-Chek Compact Plus meter Accu-Chek Mobile meter Accu-Chek Aviva/Performa Expert meter Accu-Chek Insight system Accu-Chek Insight Aviva/Performa diabetes manager Accu-Chek Aviva/Performa Connect meter Accu-Chek Voicemate Plus meter Accu-Chek Spirit insulin pump Accu-Chek Combo system Accu-Chek Spirit Combo insulin pump Accu-Chek D-TRON plus insulin pump Accu-Chek Connect Online system
The major improvements of the Accu-Chek FastClix lancing device when compared to the Accu-Chek Multiclix lancing device are: 1-Click action: Prime and release in one step by pressing the release button only once Intuitive lancet change by sliding the lever back and forth Easy penetration depth setting by rotating the cap located at the end of the lancing device Smaller in size than the Accu-Chek Multiclix lancing device for more convenience
70% isopropyl alcohol Mild dishwashing liquid mixed with water 10% household bleach solution (1 part bleach plus 9 parts water) made the same day
Due to the design, there is no risk for the user to wear the Accu-Chek Spirit Combo pump in an area with those static fields. If a magnetic disturbance occurs, the pump will alarm the user with an auditory and tactile warning (beep and vibration) and display an “E7” electronic error message. In this safe mode the insulin delivery is stopped immediately. After error confirmation the pump can again be started by the patient. Theoretically a strong magnetic field can lead to a permanent defect in the pump but we have no known case of such defect.
The meter is compatible with all Accu-Chek data management tools, including the Accu-Chek 360o diabetes management system.
No, check the use by date on the test strip container. Do not use test strips past the use by date.
The Accu-Chek Aviva/Performa Combo meter offers simple 1-time coding. You'll see that the red-and-white test strip package includes a black code key. Your meter should already have a black code key inserted. Just leave it in place. Your meter is already coded.
The Accu-Chek Performa blood glucose meter automatically recognizes Accu-Chek Performa Control Solutions, so running a control test is easier than ever. First, wipe the tip of the control bottle. Then put the meter on a flat surface, insert the strip, and squeeze a drop of the control solution onto the front edge of the test strip. A result appears with a flashing “L”. Press one of the arrow keys once to indicate a Level 1 control test or twice to indicate Level 2. Press the ON/OFF button to set the level in the meter. The control result and “OK” alternate in the display if the result is in range.
Performing a control test lets the user know the meter and test strips are working properly. Perform a control test when: You open a new test strip box You left the test strip container open You think the test strips are damaged You want to check the meter and test strips The test strips were stored in extreme temperatures, humidity, or both You dropped the meter Your test result does not match how you feel You want to check if you are performing the test correctly
There's no need to load software. Everything you need is already within the Accu-Chek Smart Pix device reader. Just plug it into a USB port to get started.
Due to its unique drum mechanism, only the Accu-Chek FastClix lancet drum can be used in the Accu-Chek FastClix lancing device.
You can configure the Accu-Chek Spirit Combo insulin pump manually or by using a PC and Accu-Chek 360° insulin pump configuration software.
Rotate the dial until the desired penetration depth setting is lined up with the indicator. Press the priming button down as far as it will go. The lancing device is primed when the center of the release button is yellow. Press the lancing device firmly against the selected puncture site. Press the release button.
Early occlusion detection is an important factor for safe and effective insulin pump therapy. An occlusion is an unexpected event where the flow of insulin from a pump into the subcutaneous tissue is blocked. The patient is typically not aware that an occlusion has occurred. Due to missed insulin, a malfunction can often result in elevated bG levels, which if undetected can lead to hyperglycemia or Ketosis with the risk for the development of life threatening Diabetic Ketoacidosis (DKA).1 With its faster occlusion detection, the Accu-Chek Combo system may help to reduce the severity of hyperglycemia and minimizes the risk of ketoacidosis resulting from occlusions. 1.Guilhem I et al., Technical risks with subcutaneous insulin infusion. Diabetes Metab 2006, Vol. 32, p. 279 – 284.
The meter uses 1 3-volt lithium coin cell battery (type CR 2032) found in many stores.
Your battery should last for approximately 2,000 tests.
Always use a new lancet when you obtain blood. In doing this, you reduce the risk of infection, and obtaining blood remains virtually pain-free.
Cleaning is simply removing dirt from the meter, while disinfecting refers to removal of most but not all, disease-causing and other types of microorganisms.
The Accu-Chek 360°diabetes management system automatically detects your Accu-Chek blood glucose meter or insulin pump when it is placed near the reader or meter USB cable is plugged into the computer. With just 1 click, you can download results to your computer.
The meter warranty provides against defects in materials and workmanship varies base on the country it was purchase in. If your meter malfunctions due to negligence, or if it is lost or stolen, you will have the opportunity to purchase a new meter.
Expired lancets should not be used. The use of an expired lancet may cause an infection at the puncture site as the lancet may have lost its sterility
The system provides a variety of options, such as: Custom reports—Present information in a way that works for you. Simple drag-and-drop functionality makes it easy to set the information up the way you like. Favorite reports—Easily access your most frequently used reports. Batch reports—Multiple reports can be viewed and printed together to make comparing information easy..
The Accu-Chek Aviva Combo meter uses Accu-Chek Aviva test strips. The Accu-Chek Performa Combo meter uses Accu-Chek Performa test strips.
To replace the batteries: Open the battery door on the back of the meter by pushing the tab toward the door, and pull the door up and open. Push the “hand” button to release the old batteries, then simply slide them out. With both of the plus signs facing up, slide the new batteries under the black tabs and the hand button. Replace the battery door and snap it closed.
The lancing device and lancet drums are available at many retail and online pharmacies. Please view list of retailers in your country for more details.
No. This system requires the Windows® 2000, Windows XP, Windows Vista® or Windows 7 or 8 operating system.
The Accu-Chek Performa meter is not approved for use in clinical settings in the United States and Canada, although the Accu-Chek Performa meter is cleared to test capillary, venous, arterial, and neonatal blood samples.
Clean your lancing device regularly to keep it in good working condition. If any blood gets on it, always wipe it away immediately. Clean the outside of the lancing device only. Wipe it once a week with a cloth lightly moistened with water. To disinfect, use 70 % isopropanol. Check your package insert for detailed instructions on how to clean the lancing device.
To obtain a blood sample, the AST cap is pressed against the skin on the punctured site. The bottom of the cap is transparent to enable visibility of puncture site when pressing.
Please place the device in the trash bin or other suitable container.
In addition to blood glucose results and insulin doses, you can track lab test results such as cholesterol, kidney screenings and HbA1c, plus blood pressure, medications, insulin, weight, food and activity, upcoming appointments and more. Include as much—or as little—information as you want in your reports. The Accu-Chek 360° diabetes management system is designed to give you a complete view of key health indicators you define.
The device simply plugs into any available USB port. Just plug it in and it's ready to go.
Ask your doctor/pharmacist/diabetes specialist for the Accu-Chek Guide meter.
Roche goes above and beyond to deliver safe, accurate and dependable products. For every lot of Accu-Chek test strips, containing millions of strips, one out of every 100 vials is tested for consistency of performance Vials representative of the entire lot are tested a second time, some in a lab setting and others with blood from actual people with diabetes to reflect a real-world environment As a result of our quality assurance process, we won’t release affected test strips when any of the samples show a reading outside our accepted limits.
This meter comes with a totally new design, a 30 % size reduction and an improved feature set-up. New features include the postprandial reminder and 90-day average reading. Also, the new meter display is now 10 % bigger and offers easier readability.
When upgrades are available, you can download them from the Accu-Chek Smart Pix page on our Web site. We will also include instructions for upgrading.
No. The Accu-Chek Spirit Combo insulin pump uses a sterile, single-use 3.15 mL plastic cartridge. This provides the flexibility to choose the brand of U100 insulin you want to use.
The Accu-Chek Softclix lancing device is small and easy to operate. Pull off the cap. Insert a new lancet into the lancet holder and push it in until it clicks. Press the cap on again until it clicks. Turn the rotatable cap to the desired penetration depth. Press the priming button down until it clicks. Press the lancing device firmly against the side of the fingertip. Press the yellow release button. After measuring your blood glucose, pull off the cap and slide the ejector forwards to remove the lancet.
No, the Accu-Chek FastClix lancets do not contain latex.
The Accu-Chek Aviva/Performa Combo meter uses 3 AAA (1.5V) alkaline batteries.
The Accu-Chek Smart Pix device reader uses infrared technology to "beam" data from an Accu-Chek blood glucose meter or insulin pump when it is placed in front of the device reader. This simple connectivity means greater convenience and faster downloads for you.