FAQ Listing

No, this system requires Windows® 2000, XP, XP Professional, Vista® or 7 or 8. If you are interested in using a Mac, you should consider Accu-Chek Connect Online

The major improvements of the Accu-Chek FastClix lancing device when compared to the Accu-Chek Multiclix lancing device are: 1-Click action: Prime and release in one step by pressing the release button only once Intuitive lancet change by sliding the lever back and forth Easy penetration depth setting by rotating the cap located at the end of the lancing device Smaller in size than the Accu-Chek Multiclix lancing device for more convenience

There is no issue with storage of Pen Needles in the refrigerator per a 2-year study (Document # CP50007B, Rev. 3) However, it is important to inform the consumer that he/she needs to check whether, or not, the medication being injected can be refrigerated.

There are 2 main differences: The Accu-Chek Active test strip uses a new chemistry, eliminating clinically relevant interferences with maltose. The color of both the test area on the test strip and code chip is now green.

Make sure you have a new 3-volt, lithium battery, number CR2032, to insert. Open the battery door on the back of the meter, remove the old battery for at least 20 seconds, and press any button on the meter. Insert the new battery with the “+” sign facing out. Snap the battery door back into place. Press the on/off button, and the meter will beep. Setup and hour are flashing on the display. If the date and time are correct, press and hold the on/off button for about 4 seconds. Release the button, and you’re done.

Expired lancets should not be used. The use of an expired lancet may cause an infection at the puncture site as the lancet may have lost its sterility

Watch this short video to see how easy it is to set the date and time. Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a state that observes daylight saving time, to reflect the time change. To change these settings: Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. NOTE: If this is the first time your meter has been turned on, it will automatically enter the set-up mode, and "Set-up" and the hour will flash on the display. Skip to Step 3 to change the time or, if the date and time are correct, press and hold the On/Off button to exit the set-up mode. To enter the set-up mode, press and hold the On/Off button for about four seconds. “Set-up” and the hour flash on the display. Press and release the arrows to decrease or increase the hour. Press and hold the arrows to scroll faster. Press and release the On/Off button to set the hour. The minutes flash. Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing. Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears.

The Accu-Chek Guide system uses Accu-Chek Guide test strips, which offer an easy-edge dosing area and accurate results with just a small drop of blood. In addition, they come in a spill-resistant SmartPack vial that makes it easy to remove just one strip at a time. The Accu-Chek Guide meter is not compatible with other Accu-Chek test strips.

Visit your meter' Screen Messages page for a list of messages and definitions or download the User Manual for your meter.

The Accu-Chek Smart Pix device reader reports potential errors during data transfer and use by causing the center display section 8 to flash. Here's what you can do: In the browser navigation, click the Read Device button. The center display section should flash slowly now, indicating that it is actively searching for devices and that it is ready for data transfer. If the error signal continues, you can unplug the Accu-Chek Smart Pix device reader and plug it back in again. Disregard any Windows error messages about removing the data medium. Try repeating the transfer again. If this error signal occurs again, check the following: Has the meter been properly prepared for data transfer? Is there anything obstructing the signal between the device IR port and the Accu-Chek Smart Pix device reader? Is the device too far away? Is there any interference from bright lights or sunlight? Often, in the case of error messages associated with data transfer, the issue is interference with data transfer, or a problem with the meter or insulin pump.

No. Accu-Chek Performa blood glucose meters are designed exclusively for use with Accu-Chek Performa test strips.

To keep your lancing device in tip-top condition, clean it regularly and wipe off any blood from it immediately. Clean your lancing device from the outside only. Never dip the Accu-Chek Softclix lancing device in water, isopropanol or any other liquid. This may damage internal parts, and impair operation of the lancing device. Follow a weekly cleaning regimen using a cloth moistened with 70% isopropanol or 70% ethanol (available from your pharmacy or chemist). In addition, thoroughly wipe the inside of the cap using a cotton bud moistened with 70% isopropanol. Other substances used for cleaning may attack the plastic and stop the lancing device from operating properly. Do not clean the Accu-Chek Softclix lancets. Allow your Accu-Chek Softclix lancing device enough time to dry thoroughly. Check your package insert for detailed instructions on how to clean the lancing device.

Due to the design, there is no risk for the user to wear the Accu-Chek Spirit Combo pump in an area with those static fields. If a magnetic disturbance occurs, the pump will alarm the user with an auditory and tactile warning (beep and vibration) and display an “E7” electronic error message. In this safe mode the insulin delivery is stopped immediately. After error confirmation the pump can again be started by the patient. Theoretically a strong magnetic field can lead to a permanent defect in the pump but we have no known case of such defect.

The system is compatible with the Accu-Chek 360° diabetes management system, Accu-Chek Connect and the Accu-Chek Smart Pix device reader.

To obtain a blood sample, the AST cap is pressed against the skin on the punctured site. The bottom of the cap is transparent to enable visibility of puncture site when pressing.

No, check the use by date on the test strip container. Do not use test strips past the use by date.

The Accu-Chek Aviva/Performa Combo meter uses 3 AAA (1.5V) alkaline batteries.

Accu-Chek Active meter Accu-Chek Performa meter Accu-Chek Aviva meter Accu-Chek Nano SmartView system Accu-Chek Performa Nano meter Accu-Chek Compact meter Accu-Chek Go meter Accu-Chek Integra meter Accu-Chek Compact Plus meter Accu-Chek Mobile meter Accu-Chek Aviva/Performa Expert meter Accu-Chek Insight system Accu-Chek Insight Aviva/Performa diabetes manager Accu-Chek Aviva/Performa Connect meter Accu-Chek Voicemate Plus meter Accu-Chek Spirit insulin pump Accu-Chek Combo system Accu-Chek Spirit Combo insulin pump Accu-Chek D-TRON plus insulin pump Accu-Chek Connect Online system

70% isopropyl alcohol Mild dishwashing liquid mixed with water 10% household bleach solution (1 part bleach plus 9 parts water) made the same day

The Accu-Chek Aviva/Performa Combo meter offers simple 1-time coding. You'll see that the red-and-white test strip package includes a black code key. Your meter should already have a black code key inserted. Just leave it in place. Your meter is already coded.

No. The Accu-Chek Softclix lancing device is intended to be used by one person only. If someone else uses your lancing device there is an increased risk of cross contamination and infection.

To replace the batteries: Open the battery door on the back of the meter by pushing the tab toward the door, and pull the door up and open. Push the “hand” button to release the old batteries, then simply slide them out. With both of the plus signs facing up, slide the new batteries under the black tabs and the hand button. Replace the battery door and snap it closed.

The Accu-Chek Spirit Combo insulin pump uses 1 AA battery (LR6 1.5 V AA alkaline, FR6 1.5 V AA lithium or 1.2 V rechargeable NiMH HR6 AA). You must select the correct battery type in the insulin pump setup when you replace your battery. Do NOT use carbon-zinc, nickel-cadmium (NiCd) or super heavy duty batteries.

The meter is compatible with all Accu-Chek data management tools, including the Accu-Chek 360o diabetes management system.

You can configure the Accu-Chek Spirit Combo insulin pump manually or by using a PC and Accu-Chek 360° insulin pump configuration software.

The Accu-Chek Spirit Combo insulin pump can withstand brief accidental water contact such as rain, water splashes or accidental immersion. Before taking a bath or going into a whirlpool, shower or swimming pool, you should disconnect and remove your pump. Your Accu-Chek Aviva/Performa Combo meter is not waterproof and must be kept dry at all times.

Early occlusion detection is an important factor for safe and effective insulin pump therapy. An occlusion is an unexpected event where the flow of insulin from a pump into the subcutaneous tissue is blocked. The patient is typically not aware that an occlusion has occurred. Due to missed insulin, a malfunction can often result in elevated bG levels, which if undetected can lead to hyperglycemia or Ketosis with the risk for the development of life threatening Diabetic Ketoacidosis (DKA).1 With its faster occlusion detection, the Accu-Chek Combo system may help to reduce the severity of hyperglycemia and minimizes the risk of ketoacidosis resulting from occlusions. 1.Guilhem I et al., Technical risks with subcutaneous insulin infusion. Diabetes Metab 2006, Vol. 32, p. 279 – 284.

Rotate the dial until the desired penetration depth setting is lined up with the indicator. Press the priming button down as far as it will go. The lancing device is primed when the center of the release button is yellow. Press the lancing device firmly against the selected puncture site. Press the release button.

The Accu-Chek Aviva Combo meter uses Accu-Chek Aviva test strips. The Accu-Chek Performa Combo meter uses Accu-Chek Performa test strips.

Clean your lancing device regularly to keep it in good working condition. If any blood gets on it, always wipe it away immediately. Clean the outside of the lancing device only. Wipe it once a week with a cloth lightly moistened with water. To disinfect, use 70 % isopropanol. Check your package insert for detailed instructions on how to clean the lancing device.

Due to its unique drum mechanism, only the Accu-Chek FastClix lancet drum can be used in the Accu-Chek FastClix lancing device.

The Accu-Chek Performa blood glucose meter automatically recognizes Accu-Chek Performa Control Solutions, so running a control test is easier than ever. First, wipe the tip of the control bottle. Then put the meter on a flat surface, insert the strip, and squeeze a drop of the control solution onto the front edge of the test strip. A result appears with a flashing “L”. Press one of the arrow keys once to indicate a Level 1 control test or twice to indicate Level 2. Press the ON/OFF button to set the level in the meter. The control result and “OK” alternate in the display if the result is in range.

Place the outer needle shield on a table with the opening pointing up. Carefully insert the pen needle into the opening of the shield, without holding onto shield, and push down firmly or lay the needle on the table and "scoop" it up. Grip the shield and use it to unscrew the pen needle. Dispose of needle properly. If you have a home sharps container, you can insert the pen into the pen needle port. Unscrew the needle, it will drop safely into the home sharps container.

There's no need to load software. Everything you need is already within the Accu-Chek Smart Pix device reader. Just plug it into a USB port to get started.

Performing a control test lets the user know the meter and test strips are working properly. Perform a control test when: You open a new test strip box You left the test strip container open You think the test strips are damaged You want to check the meter and test strips The test strips were stored in extreme temperatures, humidity, or both You dropped the meter Your test result does not match how you feel You want to check if you are performing the test correctly

The Accu-Chek Performa meter is not approved for use in clinical settings in the United States and Canada, although the Accu-Chek Performa meter is cleared to test capillary, venous, arterial, and neonatal blood samples.

There are three things that determine how long it takes: How well you understand diabetes care How well you understand insulin pump therapy How well you operate the pump Understanding diabetes care involves the basic principles of nutrition, activity and medicine. If you're experienced in diabetes care, you probably already know these principles. If you're new to diabetes, you can attend an education program in your community—ask a healthcare provider for information on local sessions. Understanding insulin pump therapy involves a training session with a diabetes educator and a personalized therapy plan. Learning to operate the pump takes training and practice. Roche Diabetes Care offers a comprehensive training program utilizing an online or traditional workbook method with an assigned, certified trainer. The training consists of individual learning modules that can be completed at your own pace. In addition, we offer insulin pump manuals, as well as books written for insulin pump users.

The meter warranty provides against defects in materials and workmanship varies base on the country it was purchase in. If your meter malfunctions due to negligence, or if it is lost or stolen, you will have the opportunity to purchase a new meter.

The Accu-Chek FastClix, Accu-Chek Softclix and Accu-Chek Multiclix lancing devices use the unique Clixmotion technology. The Clixmotion technology is the principle of guided lancet motion, meaning that both the forward and return motion of the lancet is precisely controlled, with minimized vibrations and oscillations. This special guided motion is the key to gentle blood sampling. The lancet needs just a few milliseconds to penetrate the skin with a motion designed to minimize lateral movement and reduce the sensation of pain as fewer nerve endings are disturbed. In the skin, the lancet is brought to a precise stop and then actively retracted immediately. This fast, controlled lancet motion helps to reduce the risk of skin and nerve-end damage.

Remove the black cap from the lancing device. Attach the clear plastic cap, and twist the rotatable cap until you reach your chosen depth setting. Prime the lancing device, and place the clear cap firmly against the selected site. Press the release button to lance.

Always use a new lancet when you obtain blood. In doing this, you reduce the risk of infection, and obtaining blood remains virtually pain-free.

The Accu-Chek 360°diabetes management system automatically detects your Accu-Chek blood glucose meter or insulin pump when it is placed near the reader or meter USB cable is plugged into the computer. With just 1 click, you can download results to your computer.

Clean and disinfect your meter once a week, or any time blood gets on the meter. You should also clean the meter before allowing anyone else to handle it.

The meter uses 1 3-volt lithium coin cell battery (type CR 2032) found in many stores.

With the new Accu-Chek Performa blood glucose meters, it is not necessary to delete stored results. Once 500 blood sugar (glucose) results are in the memory, adding a new result causes the oldest one to be deleted.

Yes, the meter will show “exp” inside the strip icon if the test strips is the use by date has elapsed. The use by date is printed on the label of the test strip container.

Your battery should last for approximately 2,000 tests.

No, the Accu-Chek FastClix lancets do not contain latex.

No. The Accu-Chek Spirit Combo insulin pump uses a sterile, single-use 3.15 mL plastic cartridge. This provides the flexibility to choose the brand of U100 insulin you want to use.

There is no dead space in the pen needles. The design of the pen needles has accounted for the residual volume in the cannula as part of the delivered dose.